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Bonuses are either cash or Free Spins that are added to your balance. Bonus amounts depend on the promotion terms and all players have to meet wagering requirements before cashing them out.

All active bonuses and those available for activation can be viewed in the Bonuses section of your Profile. The Bonuses section is divided into categories Casino and Sports, with corresponding bonuses presented in each category.

Each category has subcategories:

♦ Available: Bonuses that haven't been activated. This subcategory features deposit and no-deposit bonuses.

♦ Active: Bonuses that have already been activated. If a player has multiple activated bonuses, they will need to wager the initially activated bonus first; other bonuses will be awaiting their wagering turn with the status In line. The order of bonus wagering cannot be changed.

Bets made for wagering purposes will contribute exclusively to the wagering requirements of the first activated bonus (the first in line). The wagering progress can be viewed in the dropdown menu accessible after clicking on the balance in the top right corner of the website.

The player can simultaneously wager one casino bonus and one sports bonus.

All active bonuses can be canceled. To cancel a bonus, click on the Details button on the bonus card, then proceed to click Cancel Bonus in the pop-up window, and confirm the cancellation. Please note that each bonus must be canceled individually.

Players can access the history of activated and utilised bonuses in the Bonuses section of their Profile. Bonus data is retained for one month.

Each bonus has a wagering requirement –– the coefficient by which the bonus amount is multiplied. The result is the number of bets you have to place in the game to wager the bonus.

For instance, if you received a 100% bonus for your first deposit (30 CAD) with x40 wager, you therefore will need to place bets on the amount of 1 200 CAD (deposit amount x wager) to be able to withdraw your winnings.

Please make sure to play games from the Bonus Wagering section, as 7.50 CAD from each bet is taken into the progress.

More information on the BONUS TERMS AND CONDITIONS PAGE.

Games at LuckyHills have different types of badges to help players find TOP and new games, slots with a jackpot feature, and those games where players have the option to wager their bonuses.

All slots where bonus wagering is available are in the category Bonus Wagering or are indicated by the symbol

Your bonus is considered wagered when your bonus funds have been transferred to your real money balance.

Click on your balance under your nickname in the right upper corner to view information about your bonus and real money balances. If you need assistance, please contact our support team.

To get your first deposit bonus, you have to make a deposit of at least 30 CAD.

To get your second deposit bonus, you have to make a deposit of at least 30 CAD.

Before depositing, do not forget to select a deposit bonus at the Cashbox. The bonus will be automatically added to your account once the deposit is processed.

More information about welcome bonuses you can find on the BONUS TERMS AND CONDITIONS PAGE.

VIP Club is our way to reward loyal players with exclusive bonuses, higher cashback, access to premium private events, and much more.

Every player automatically takes part in the VIP Club starting from Level 1 – Luckyway #1 and progressing up to the highest level, VIP Diamond.

How to level up in the VIP Club

You can progress to a higher level by collecting Experience Points (XP) and Season Points (SP). Here’s how it works.

• Experience Points (XP): move you through lifetime levels 1–8 (from Luckyway #1 to Luckyway #8). XP never expires
• Season Points (SP): apply only to seasonal VIP levels (from VIP Bronze to VIP Diamond). You need SP to confirm and keep your VIP level for the next 3-month season, and climb to higher VIP tiers

Once you collect 15 000 XP, you reach your first VIP level – Iron unlocking VIP-only rewards

• You earn XP/SP for every bet:
• 15 CAD bet in slots gives you up to 1 XP/SP
• 29 CAD bet in Live games gives you up to 1 XP/SP
• 10 CAD bet on sports gives you up to 1 XP/SP
• 10 CAD deposit gives you up to 2 XP/SP

The more XP/SP you collect, the higher your level. Learn more on the VIP Club page

Cashback is a no-deposit bonus with x5 wager. It is automatically credited to your account each Thursday. Weekly cashback is calculated based on the difference in deposits and withdrawals for the last week, minus the amount of the player's balance and active withdrawal requests at the time of cashback accrual. The percentage of cashback depends on the player’s loyalty level.

To get your Free Spins and cashback bonuses, click on the gift box in the top right corner of your screen. In this section, you’ll find all your active bonuses and those available for activation. Please note that the cashback bonus is credited every Thursday after 00:01 UTC and is accessible only after reaching the 5th Level at Luckyhills.

Click the Sign Up button in the top right corner and fill in the required information. You’ll then receive an email with a confirmation link. Click the link to activate your account. Once done, you can start playing right away.

Press the Forgot your password? link on the login page. Enter your email to receive a link to create a new password. If you can’t find the message in your Inbox, check the Spam folder. Memorise your new password and don’t share it with anyone.

To log out, please click on the Log out button in your Profile.

After registration, LuckyHills will send an email to your Inbox with a confirmation link (sometimes an email ends up in the Spam folder, so check that too).

You can also confirm your email in your Profile.

First, check whether you’ve entered a valid email address during signup. If you did, please check the Spam folder. If you still haven’t found the email, please contact our support team and we’ll forward you another activation email or activate your account manually.

Sure. To change your registered email address, contact our support team via chat or email at support@luckyhills.club. We’ll help you change your registered email address.

To unsubscribe from newsletters, please contact our support team via chat or email support@luckyhills.club.

Verification is the standard procedure of confirming a player’s identity, and it’s needed to secure your account and make fast and convenient withdrawals.

Verification takes from 2 to 24 hours and only needs to be done once. You will be notified about the verification status or you can check the status in your Profile.

The list of valid documents for verification can be found in the Verification section. You can go through verification in the Profile — Verification. All the data received for verification is strictly confidential.

If you have any questions, you can contact our support team via chat. We're available 24/7 to help make this process easy for you.

No, registering multiple accounts is prohibited by the casino rules. You can register only one account for each household and IP address. If you open or attempt to open more than one account, we reserve the right to block or close any duplicate accounts. To learn more, please read our Terms and Conditions.

No, only players who have reached the age of 18 can play at our casino. If we suspect that a player is under 18, we will carry out age verification checks and the account will be deleted.

According to the casino rules, a player can have only one account in a single currency. Available currencies: CAD, CAD, USD, NZD, EUR, BRL and INR.

To change your currency:

♦ Create a new account and select a preferred currency
♦ Contact our support team to block your old account

After blocking, you can use only the new account. Your playing level and bonuses will be transferred.

Unfortunately, all games aren't available in all countries. If you have any questions, please contact our support team.

To help you find the games you are looking for, we have marked them with the following symbols:

– games where bonus wagering is allowed
– bonus funds allowed, but bets don’t count
– real money only
– new games
– most popular games
– jackpot games

UTC is the standard time used worldwide and governs our website and system. All LuckyHills bonuses are added according to the UTC time zone.

Click on the Deposit button. Select your preferred deposit method and deposit amount and follow the instructions. Use only the card or account that belongs to you.

LuckyHills Casino allows the following payment methods: Visa, MasterCard, Neosurf, Interac, MiFinity, PayDo, eZeeWallet, Flexepin, Bank Transfer, CashtoCode, Binance Coin, Tron, Dogecoin, Solana, Bitcoin, Ethereum, XRP, Tether, Litecoin and USD Coin.

If you have trouble replenishing your balance with a bank card, we recommend trying crypto methods or e-wallets.

To make a Bitcoin deposit at LuckyHills Casino, please follow these steps:

♦ Log in to your account
♦ Click on the Deposit button in the top right corner of the Homepage or in your account area
♦ Enter the amount you wish to deposit
♦ Launch your Bitcoin wallet or scan the QR code with your smartphone and mobile wallet app

The minimum deposit amount is 10 CAD. The maximum deposit amount is 3 000 CAD.

Please make sure that all the information is filled out correctly:

♦ Cardholder's name
♦ 16-digit CC number
♦ Correct CVV code
♦ Correct expiry date (ensure your card is valid until the date shown on the front side of your card)

Ensure your card and bank allow foreign transactions and check that your card/wallet has sufficient funds.

If everything seems fine, reload the page or try again using a different payment method or browser (Google Chrome is recommended). Please contact your financial institution for more details.

First, check whether the funds were deducted from your card/account and then contact us via chat or email at support@luckyhills.club. In most cases, we can sort this out without any proof of deposit.

LuckyHills Casino accepts payments without additional fees. However, a payment system or bank may charge additional fees.

You can access your deposit and withdrawal history in the Cashbox section under Operations history. To request your bets history in games, please contact support via chat.

To withdraw your winnings, you need to create a withdrawal request. To do this, click Withdraw in the Cashbox, select the payment system that you used to replenish the account, and enter the desired amount. If necessary, create several requests.

If you want to withdraw your winnings to a new payment system or a bank card that was not used for the deposit, first verify it in your Profile.

Check if you have any unused bonuses left before withdrawing (Free Spins or others). Remember, they will be automatically cancelled after you create a withdrawal request. Please note that withdrawal with an active bonus balance is not available. You can cancel the bonus amount via support, and it'll be debited.

It usually takes up to 24 hours to check and confirm your withdrawal request. After this, it takes up to 3–5 business days for the cashout to be processed by the payment provider. If you've verified your account and payment systems and have correctly completed the withdrawal request, you'll receive the money as soon as possible.

There are several reasons why you can’t withdraw your winnings:

♦ You have an unverified account
♦ You didn’t wager the bonus in the account
♦ You've requested a withdrawal to a new payment system or a new card that you have not yet verified
♦ You have multiple accounts at LuckyHills Casino
♦ There was a request from the security service

If the problem persists, please contact our support team via chat for assistance.

Limits help you control how much money you want to spend playing. You can set them on the amount you lose or deposit for a day, week, or month. To find limits, go to the Limits tab of your Profile.

Once you set a daily limit, it’ll be updated every 24 hours. If it’s a weekly one, it’ll be 168 hours. In case it’s a monthly one, it’ll be updated every 720 hours. You can change limits anytime. A decrease takes effect right away. However, an increase or cancellation happens within 24 hours after confirming your action on the website. If you have any questions about limits, contact our support team via support@luckyhills.club.

It helps you control how much money you spend on playing by regulating the amount you deposit into your account. If your deposit amount is higher than your limit at the cashbox, you’ll see the notification about it at the cashier. It also means that you can’t go to the payment confirmation step. The deposits that are credited to your account and have successful statuses will be taken into account for the limit.

To change it:

♦ Go to the Limits tab of your Profile and navigate to Deposit limits
♦ Press Edit limit on the card of the limit you want to change
♦ To increase or decrease the limit, enter the preferred amount and press Apply changes

To cancel the limit:

♦ Go to the Limits tab of your Profile and navigate to Deposit limits
♦ Press Edit limit on the card of the limit you want to change
♦ Press Cancel limit

If the limit is decreased, it will take effect right away. However, an increase or cancellation happens within 24 hours after confirming your action on the LuckyHills website. If you have any questions about how to set or change deposit limits, contact our support.

It controls how much money you spend on playing by regulating your potential losses. This limit depends on losses and wins. We calculate it with this formula: Loss limit = Bets – Wins. The limit takes into account bets and winnings on both real and bonus money. Bets in casinos and sports are also considered.

If you reach the limit, you can’t place bets on games or sports that exceed it.

Please note the loss is based on the initial limit sum, not winnings attributed to the deposit amount. For example, you deposit 50 CAD, put a loss limit of 10 CAD, and then win 1 000 CAD. You can still lose more than 10 CAD from the 1 000 CAD balance, because the limit is based on the initial sum.

To change it:

♦ Go to the Limits tab of your Profile and navigate to Loss limits
♦ Press Edit limit on the card of the limit you want to change
♦ To increase or decrease the limit, enter the preferred amount and press Apply changes

To cancel the limit:

♦ Go to the Limits tab of your Profile and navigate to Loss limits
♦ Press Edit limit on the card of the limit you want to change
♦ Press Cancel limit

If you decrease your limit, the change will take effect immediately. However, an increase and cancellation happens within 24 hours after you confirm your action on the LuckyHills website. If you have any questions about setting or changing your loss limits, contact support.

Gambling is primarily a fun activity used for entertainment purposes. Before you start, follow a few simple rules:

♦ Determine your limit: How much are you willing to spend on the game?
♦ Don’t start playing while in a bad mood or intoxicated

Your well-being is important to us at LuckyHills Casino. We’ve prepared useful links for you:

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